Saturday, October 13, 2012

Carolyn Braden: Good Beauty With Sephora, Bad Fashion With

I had to report on a good beauty company and a not so good fashion company.
Good news first: Sephora brightened up my week by drawing my name during their ladies night event. I won $650.00 worth of beauty products. I looked up the price of each item and was seriously wowed! I was just there to use my 10% off coupon in order to restock on Urban Decay's De-Slick spray and I purchased the perfume sampler (sample perfumes then return the certificate for a full size bottle, great deal!) I never knew I would be greatly surprised with leaving the store with so much more! See the photo of what I won. I will report on which products are "Worth it!"

Bad news: I'm sad to report this about a fashion company: I will never ever purchase anything from again and I highly recommend people follow suit. I purchased Franco Sarto's Poet boot on October 3rd. A week went by and my credit card was charged but no boots arrived. After being on hold for over 20 minutes, a customer service rep told me their warehouse was not shipping orders until 10 days after purchases are made. The website stated they would be shipped within 3 business days. I told her to refund my money knowing I could make the purchase through or and have my boots within a couple of days. The only reason I purchased through was to try out the company that offered a discount of 15% and free shipping. Trying to save money did not pay off. It is now October 13th and my money has not been refunded. The rep said I would receive an e-mail confirmation of the cancelled transaction and I have not. An e-mail to customer service on Wednesday the 10th was never replied to. I tried calling yesterday and the phone wait time said it would be 20 minutes. Today I tried calling and the wait time said 46 minutes. What the.....? So, I will try calling and e-mailing again. My husband will be helping me out as well. I may end up having to file a dispute on never receiving my product through my credit card company.

So in a nutshell, Sephora is great, is horrid.

By the way, I've ordered the Poet boot through and I've got the tracking number and will receive my package on Monday. Yay Amazon!!!!!

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